No — we attend the appointment on your behalf. With your signed consent, our team will handle the full process so you don’t need to travel or take time off work.

For our 2-Day Premium Service, your passport is printed on the day of the appointment and ready after 4 hours. If you choose hand-delivery, we can bring it directly to your door the same day.

For the 7-Day Fast Track Service, the passport is posted to you by HM Passport Office and usually arrives within 7 days.

Yes. You can post your documents to us via Royal Mail Next Day Special Delivery. For urgent cases, we also offer a local document collection service (additional fee applies).

We’ll confirm exactly what’s needed based on your service, but it usually includes your old passport (if you have it), a new passport photo, and a signed consent form (Premium service only). We check everything before submission to avoid delays.

Applying yourself means booking your own appointment, attending it in person, waiting 4+ hours for your passport, and hoping there are no mistakes on your form or photo.

We take all that off your plate — we book the appointment, prepare the application correctly, attend the appointment on your behalf, wait the 4 hours, and even deliver your passport if needed. One mistake on a DIY application can lead to being turned away or serious delays. We guarantee it’s done right first time.

We offer a 100% money-back guarantee if your application is rejected due to an error on our part. We double-check everything before submission to ensure it’s accepted the first time.