Frequently Asked
Questions

NextDay Passport is a private passport concierge service. We handle every aspect of your urgent passport renewal on your behalf — from checking your documents and completing your application forms, to physically attending HM Passport Office and collecting your new passport. You don't have to do anything except complete our form and post your documents to us.

No — for both our services, a NextDay Passport representative attends HM Passport Office entirely on your behalf. You never have to travel anywhere, take time off work, or deal with the passport office yourself.

Absolutely. NextDay Passport is a private concierge service that assists customers with the urgent passport process. We are not affiliated with HM Passport Office or any government authority. Our service is fully legal and HMPO compliant. There is nothing preventing a representative from attending a passport appointment on behalf of someone else.

The 7-Day Fast Track is a postal service — we handle your entire application and HMPO posts your new passport directly to you within 7 working days. The 2-Day Premium service is our fastest option — a representative physically attends HM Passport Office on your behalf, waits the 4 hours on-site, collects your passport, and posts or hand-delivers it to you within 2 days.

Three reasons: time, expertise, and peace of mind. Attending a passport office appointment takes a full day — travel, queuing, the 4-hour wait. We do all of that for you. We also check your application thoroughly before submission, which significantly reduces the risk of rejection. And our money back guarantee means you're fully protected if anything goes wrong on our end.

Yes — our services are available to customers across the UK. Documents can be posted to us from anywhere in the country. For our optional hand collection and hand delivery service, we cover a wide area — contact us to confirm your location.

Simply complete our online eligibility form — it takes under 5 minutes. We'll review your answers, confirm which service is right for you, and email you with the next steps including exactly what documents to send us.

You post your documents to our secure address using tracked or recorded delivery — we recommend Royal Mail Special Delivery for peace of mind. We'll give you our full postal address once you've booked. We also offer an optional hand collection service from your address — contact us for a quote based on your location.

With our 2-Day Premium service, your passport is typically collected and dispatched within 2 working days of your appointment — subject to appointment availability. With our 7-Day Fast Track service, HMPO posts your passport directly to you, typically within 7 working days of submission.

We keep you updated at every stage — when we receive your documents, when your appointment is booked, when we're at the passport office, and when your passport has been collected and dispatched. You're never left in the dark.

Yes — for the 2-Day Premium service, we offer same-day hand delivery to your door on the day your passport is collected. This is quoted separately based on your location. Contact us on 0330 229 6254 for details.

Contact us on 0330 229 6254 — we may be able to attend on your behalf using your existing appointment slot, depending on timing and availability.

The documents required depend on your application type. For a standard adult renewal you'll typically need your current passport, a completed application form, and a passport photo. We'll give you a precise checklist once you've completed our form — we don't want you sending anything unnecessary.

Yes — HMPO accepts digital photos that meet their specification. We'll guide you through exactly what's required and check your photo before submission. If it doesn't meet the standard, we'll tell you before anything is submitted so there are no delays.

We check everything before submission. If we spot an issue — incorrect photo, missing document, incomplete form — we contact you immediately and tell you exactly what's needed. Nothing goes to HMPO until everything is perfect.

Yes — we handle all original documents with the greatest care. We strongly recommend sending documents using a tracked service such as Royal Mail Special Delivery. Your documents are in safe hands at all times and we'll return everything to you alongside your new passport.

Yes — our 7-Day Fast Track service is available for children's passport renewals. Our 2-Day Premium service is currently for adult renewals only. For child renewals, parental consent documentation is required — we'll guide you through exactly what's needed.

Yes — we can assist with lost or stolen passport applications via the 7-Day Fast Track service. You'll need to report the loss or theft to HMPO first, and additional documentation will be required. Contact us and we'll advise you on the exact process.

Yes — if your passport has been damaged and is no longer valid for travel, we can process a replacement through the Fast Track service. Contact us to confirm your situation and we'll advise on the best approach.

Yes — we handle passport renewals following name changes due to marriage or deed poll. You'll need to provide your marriage certificate or deed poll document alongside your standard application documents. We'll advise you on everything required.

Yes — our services are designed for UK residents renewing a UK passport. If you are currently outside the UK, contact us on 0330 229 6254 and we'll advise on the best approach for your situation.

Our 7-Day Fast Track service costs £149 plus the HM Passport Office fee of £178 for adults or £145 for children — a total of £327 or £294 all-in. Our 2-Day Premium service costs £199 plus the HMPO fee of £222 — a total of £421 all-in. All prices are fully inclusive with no hidden charges.

Yes — Klarna Pay in 3 is available on all our services. This splits your total into 3 equal interest-free payments. For the 7-Day Adult service that's £116.00 × 3, for the 7-Day Child service £98.00 × 3, and for the 2-Day Premium service £140.33 × 3.

Payment is taken at the time of booking through our secure online checkout. We accept all major credit and debit cards as well as Klarna.

Yes — the total prices shown on our website are fully all-in, including the HM Passport Office fee. There are no hidden extras or surprise charges.

If your passport application is rejected due to any error on our part — whether it's a paperwork mistake, missed detail, or application issue — we'll refund our service fee in full, no questions asked. The guarantee covers our document review, form completion, and appointment attendance.

Our guarantee covers our service fee. The HM Passport Office fee is paid directly to the government and is non-refundable by us. However, if a rejection is clearly our error, we will assist you in resubmitting at no additional service charge.

Contact us at info@nextdaypassport.co.uk or call 0330 229 6254 with your rejection notice from HMPO. Once confirmed, we process refunds promptly — typically within 3-5 working days.