Missed or Cancelled an Urgent Passport Appointment — Can You Get a Refund?

Booking an urgent passport appointment in the UK isn’t cheap, so if you’ve missed or cancelled yours, you may be wondering if you can get your money back. Here’s what HM Passport Office rules say and what your options are if you still need a passport quickly.

Do You Get a Refund If You Miss Your Appointment?

Unfortunately, no. If you miss your urgent passport appointment (Fast Track or Premium), HM Passport Office does not issue refunds. The fee covers the slot you booked and cannot be transferred once missed.

What If You Cancel in Advance?

HM Passport Office’s terms are strict:

• Premium Same-Day Service: No refunds if you cancel.
• 1-Week Fast Track Service: No refunds if you cancel.

In short, both urgent services are non-refundable, even if you cancel ahead of time.

Can You Reschedule Instead?

There’s no option to reschedule an urgent passport appointment. If you miss or cancel, you’ll need to book a new appointment and pay again. Availability can be limited, so acting quickly is important.

What to Do If You’ve Missed an Appointment

1. Don’t panic. Log back into the booking system immediately to look for the next available slot.
2. Check multiple locations. Larger Passport Offices (like London, Newport, or Liverpool) may release cancellations throughout the day.
3. Be flexible on travel. You may need to attend an office further away to secure a new appointment quickly.
4. Use a concierge service. At NextDay Passport, we constantly monitor appointment availability and can secure the earliest possible slot for you.

Why HM Passport Office Doesn’t Refund

HMPO treats each urgent appointment as a one-off service. Whether or not you attend, staff and resources are allocated, which is why the cost is non-refundable. This is clearly stated when you book.

How NextDay Passport Helps

• We monitor cancellations and grab the earliest available slots.
• We attend the appointment on your behalf with your signed consent letter.
• We handle paperwork and checks to reduce the chance of rejection or wasted fees.
• We track delivery until your passport is securely delivered.

Get in touch on WhatsApp: 07443 165140 or visit nextdaypassport.co.uk to rebook without delay.

Quick Checklist

• No refunds for missed or cancelled urgent appointments
• No option to reschedule — you must rebook and repay
• Check multiple Passport Offices for availability
• Act fast — slots go quickly
• Consider using a concierge to secure the earliest appointment

FAQs

Can I transfer my appointment to someone else?
No, appointments are non-transferable and linked to the applicant’s details.

Can I get a refund if I had a genuine emergency?
No — even emergencies do not qualify for refunds under HMPO’s rules.

Is the standard online passport application refundable?
Yes, standard applications can be withdrawn for a refund before they’re processed. Only urgent services are non-refundable.

Missed your urgent passport appointment? Don’t waste more time. Contact us on WhatsApp: 07443 165140 or visit nextdaypassport.co.uk and we’ll secure you the next available slot.